For the last two days On Demand has been out, down, not working. I called last night and heard a recorded message that it was not working and engineers were working on it. One of the most prime nights for watching a movie for working people, and its unavailable. Tonight we tried again to the same thing; not working. I called tech support and was told there is a nationwide outage. When I began to complain about this and said I wanted my bill prorated, wait, wait, wait for it... I was told "You do not pay for On Demand, you are not billed for it". HUH? I asked for a supervisor, and he recited the same rote line. How unbelievably smug of Cox to tell paying customers, "On Demand is not a line item on your bill, therefore we don't have any responsibility to deliver this to you". Following this logic, Cox no responsibility at all for anything that may or may not come out of that box. So, that $300 a month I pay to them is to have these little boxes sitting here telling the time, and the time doesn't even have to be correct, we don't charge you for that! This has got to be one of the biggest "fu" to customers I have ever heard. I had "Contour" foisted on me and it has been NOTHING BUT JUNK since it was installed. Now COX has taken the stance that if its not a line item, we owe you nothing. Wow. I'm done.
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