I, like many others, have been experiencing problems with Cox On Demand and Premium Channels:
- Attempts to watch On Demand programming causes the DVR to freeze. Power cycling the box seems to be the only fix.
- Similar problems occur when I try to access my premium channels
Email to Cox support has resulted in no response. A phone call to Cox support revealed that the problem is nationwide, Cox management is not providing any information to call center staff, and the call center staff have no idea concerning the cause of the problem or an estimate as to when the problem will be fixed.
Cox needs to do the following:
- Provide Cox customers with information about this outage, with daily updates until it is fixed
- Fix the problem ASAP
- Issue a credit to all affected customers
How about starting with #1?