I have the Record 6, Cisco 8965 Rev 3.5 4/9/14
I am unable to cancel a series recording. I have spoken to cox phone support, and have had technicians out twice.
I am now on my THIRD 8965, ALL with the same problem. The technician who was out to the house last, also tried
every way he knew, but was similarly unable to cancel a series recording. He installed a third box but it has the same problem.
I tried three methods.
Method 1
DVR LIST
Series Manager - Right Arrow
Select the program I want to work with, -Right Arrow
Down arrow to CANCEL SERIES RECORDING - Select
Nothing happens
Method 2
DVR LIST
Scheduled Recordings
Select the program
Select Cancel - Nothing happens.
Method 3
Go to program guide to the future program I want to cancel.
Select the program
Select cancel
Nothing happens.
I now have programs scheduled to record that I cannot stop from recording.
When I was on the phone with COX TV Tech support (Atlanta?) he was telling me that
when I select cancel the series, I should get a screen asking if I am sure I want to cancel.
I do not get any such screen. I tried it from all the available user profiles.
Still unable to cancel a series recording.
I think this is a system wide problem with the boxes that Cox is installing.
I think CISCO should be tasked to work on the problem with the users, and Cox.
SOMEONE Please help. Having the box recording programs I don't want is a big problem.
The box should work the way it is designed to work.