why cant cox fix all of the contour dvr problems? program freezes and then the box completely freezes. i have been facing this problem for over three months and it only contiues to get worse. all of the escalation desk people and cox field techs have been great but every body agrees that it is a software issue that needs to be fixed. through all of this, cox has had no problem raising my monthly rate. i have been an excellent customer for 19 years but my patience is rapidly waning.
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