I had a Cisco 9865HDC dvr and client 4742HDC installed today 12/10/13. Both have a URC 8820 remote and tonight I found that neither unit will toggle the closed caption on and off when the (cc) button on remote is pushed, even though the cable light flashes on remote when pushed. I have to go through settings menu to turn on and off, but teaching my wife this will drive her off the deep end since she uses this function a lot!
I read this has been issue for years and was supposed to be corrected in 2012. Has it not been corrected yet or is there a process to make it work?
I would have replied to old post, but it seems they have all been locked.