/27/11 - Got deal from Cox from contract solicitor cold call - one month free premier internet, then $59.60 per month for digital cable plus premier internet - for as long as I have both services. Called Cox again because bill was more than quoted 9/27. Was told the permanent package I was quoted was never available. Was given package with lowest web speed and digital cable for $59.85 including taxes, but it expires in May – see below on 3/29/12. Cox called and offered 24 month price lock on this deal. Took it, expires 3/29/14. $59.85
6/4/12 – Bill not as promised. Rene at Cox gave me cable + net for $49.80 for six months - expires 12/3/12 – tape recorded on phone.
9/15/13 Modem ceased working. Called Cox. Was told I had to buy a new box. Found one on Amazon and ordered it. Installed it and still had problems, so called Cox. 9/20/13 got two year price lock at $71 from Cox with 4 Starz channels free and 5X faster internet speed. This was because I had to buy new modem/router for $150 from Amazon when I should have gotten one for free!!! Lady I talked to had been with Cox for 25 years – Joanna. Requested written confirmation – was told it wasn’t possible. Professional troubleshoot and install set up for 9/27/13.
10/21/13 - Bill came – not as promised. Talked to Amy in Customer Retention. Got HD box (rental) plus 1-70 plus Stars plus BTN plus other assorted channels with insurance and Essential Internet with price lock guarantee (no price hikes for two years, other than those listed below) for two years: First six months $99.63 including tax (through 4/21/14) Then $109.63 for the next six months (4/22/14 through 10/20/14) Then $124.10 for the next year (10/21/14 through 10/20/15) (this is the regular price, so going forward after two years, it should only go up a little, if at all, EXCEPT have to cancel Starz or will be billed for movie channel at regular rate!!! Requested written confirmation – was told it wasn’t possible. Recorded conversation.
3/10/14, got a bill for $105.80. Called and talked to David in Customer Retention. Said I wasn't price locked on internet and price expires 3/21/14. He said it was impossible to give me the deal I was promised. Gave me a credit of $6 for current bill to bring it down to $99.80. Gave me yet another new deal for internet and cable with supposedly same exact terms, except bill will be $107.40 starting with April 2014 bill through October 31, 2014. Then bill will go up to $122 through October 26, 2015. He said he would make detailed notations in case something happened again, but could not give me anything in writing, as usual. I said, "Oh, well, I guess I'll just have to trust you." What a joke! Recorded conversation.
I want a WRITTEN PRICE GUARANTEE!!! I don't EVER want to have to waste another hour of my time renegotiating an agreement because the price I was quoted was not the price I was billed. I want to get the same answers regardless of who I talk to at Cox. I want them to keep their promises. I want someone to hold them accountable for their actions! There are over 350 complaints on just one website against this company, and there are dozens of websites just for complaints about their business practices, billing practices, and customer service. When is enough going to be enough for the government to step in and do something??? I have filed a complaint with the Consumer Financial Protection Agency, BBB, and the Nebraska Attorney General. I am going to make it my mission in life to make sure that Cox changes it's marketing, sales, and billing practices to ensure that no one ever has to be subjected to consumer abuse like this again!