I've been trying unsuccessfully for two weeks to get my tuning adapter firmware updated. A technician was supposed to come out and look at it, but he called before showing up and said that he doesn't have a clue and that their wasn't a lead tech in the area to help out. Because of this he wasn't going to bother showing up. He said he would get back to me when they figured it out. Guess what? I have yet to hear back from him. I also sent an email to technical support. They replied that they would forward the issue to the field specialists. It's been a week..........
From what I understand the firmware should get pushed out from the head end once the TA is hooked up. The people at Ceton (I'm using a ceton infinitv6 tuner card) agree with this and told me to contact Cox concerning the issue. Which I have done. The responses I get or lack there of is a bit concerning.
Why is it that another company can tell me what the problem is, but Cox cannot?
So, I'm stuck with an mtr700 that is running firmware version 1.33. I would like to have 1.36 or 1.37 so that the device will support 6 tuners.
Anyone have any suggestions?