I have about gave up on keeping cox service after 37 years. We recently got a TiVo Roamio. Cox charged us $60.00 to come and install the cable card and MTR700 tuner adapter. After it was installed, we are not getting our variety pack channels and our bonus pack channels. They said they would call back that night and I never heard from them. I called again and they sent another tech out. He tried a new MTR700 adapter and same thing happened. He said he would check back later that night and we never heard anything.
I have looked this up on this forum and found where Cox has helped people solve this same type of issue where they are missing some of their channels. There is no excuse why I should keep getting the run around. We PAY for these channels and we are not getting them. When other people have had this problem solved, I don't feel like a valued customer when I am getting no where and no answers with them. Here is the link to one of the forums where they solved this type of problem.
On this forum they were talking about exactly what my status is showing, which is: Con: Yes EBCP: Yes Val: ? 0x15
http://forums.cox.com/forum_home/tv_forum/f/4/t/4639.aspx
bryaninphx
Posted by bryaninphx
12 Apr 2014 8:32 PM
I do not think your CableCARD is properly Paired and Validated,
You should check CableCard->Conditional Access screen to see if your CableCard is properly paired. You should see a "V" after Val for properly paired CableCard.
EXAMPLES:
NOT PAIRED PROPERLY
Con: Yes EBCP: Yes Val: ? 0x15
PAIRED PROPERLY
Con: Yes EBCP: Yes Val: V 0x0E
If Con = No then that means the CableCard is not activated
Compare to the following screen:
http://support.tivo.com/euf/assets/files/Moto_MCARD_pairing_cp.pdf
Call Cox at 1-877-820-8202, ask them to remove and rebuild the CableCARD and Tuning Adapter on your account
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