Is the Contact-Us form even working?
I have submitted a couple of questions about my TV service to Cox using the form at http://www.cox.com/residential/support/contact-us-email.cox and I don’t get any answers. What is the experience of...
View ArticleTV channels on TV connect
Why can't you watch ALL the channels you pay for on the TV connect app? Only some have the 'watch now' label.
View ArticleMissed Recordings
I have been missing scheduled series recordings. The message says the recording failed because of another high priority recording. How can that be. We are supposed to be able to record six channels...
View ArticleWhy is my OnDemand not updating shows that previously aired?
I am having issues with my onDemand not updating shows that have aired days ago. This is happening on both my network shows and my premium shows that I pay extra every month for. For example, I am...
View ArticleMysterious Cable Issue - Day Two
I've encountered a really strange issue with my cable service. I called support yesterday and spent about 20 mins on the line with a rep and thought the issue was fixed but apparently wasn't. I needed...
View ArticleLoss of non-hd channels
We have three hd cable boxes-DCH3416-each at separate rooms. At one room, the hd tv is only able to show hd channels (1200, 1300, etc) not the non-hd channels (200, 300, etc.). I've tried the rest of...
View ArticleContour cable box turning off
hi, my cable box shuts off and will not restart for a long period of time. It is not hot to the touch after it shuts down. I checked the settings and it is set to manual off. suggestions?
View ArticleCisco 8742HDC Contour Does Not Support External Drive
I have an eSATA external drive (1TB) that worked fine with my SA8300 DVR. The internal HD on the SA8300 failed and I was given a CISCO 8742HDC DVR with Contour software. It has an active eSATA port,...
View ArticleCable box outage?
The TV's with a box are having audio and picture problems. Quick jerky sound and picture. The TV's without boxes are fine. Called the neighbor to make sure It wasn't just me and they are having the...
View ArticleHooking up Blue Ray Streaming entertainment
I am trying to hook up my new Sony Blue Ray/Wireless Streaming player (Netflicks, etc). I plugged the HDMI cable into the player and then into the back of my Cox Receiver (DVR). There was only one...
View ArticleIll-Timed Exit To Live TV When Recording Is Finished
I've experienced the following inconvenience so many times now that I thought it was time to post a question about it and get some help. Here's the situation: Say I'm watching a recorded show off of...
View ArticleTV Protection Plan
What exactly is the "Protection Plan" list on my bill and do i really need it? $19.99 /month
View ArticleChannels
i was wondering what channels come with my package because the TV in my bed room is connected directly to the cable(not the box) and seems to get more channels than the TV in the living room which is...
View ArticleChannels off air
Is anyone having issues with channels being off air. The only tv in the house that is having that problem is the tv that is hooked up to a box and not directly to the cable
View ArticleMTR700 adapter, TiVo Roamio, & cable card not pairing correctly
I have about gave up on keeping cox service after 37 years. We recently got a TiVo Roamio. Cox charged us $60.00 to come and install the cable card and MTR700 tuner adapter. After it was installed, we...
View ArticleWHY isn't DIY network in HD on cable?
I watch channel 230 a lot. There are a lot of good shows on it. But why is it not in HD on the Baton Rouge cable system?? I googled and it's been in HI DEF since 2010.....but NOT on Cox. WHY...
View ArticleTv pixelated
Why does my tv pixelate when I'm using my iPad or home computer? This just started a couple days ago. Internet is intermittent a lot lately. I've been on hold with customer service for 20 minutes...
View ArticleMoving dvr to another room
i need to move my dvr to another room, what is the proper procedure to safely power down the dvr and reconnect and power up?thanks
View ArticleNoisy DVR
My DVR is suddenly very noisy.....sounds like a computer booting up!! Is anyone else having this problem?
View Article