I am so frustrated with Cox right now. I have had to call 3 or 4 times in the last 2 months to have my box rebooted. Everytime I talk to someone I get a different how to reboot lesson. No matter what I try before I spend an hour on the phone with them, it doesn't work. About 2 weeks ago a techie I chatted with set up a time for a technician to come to my home. We had it all set according to my chat (which I have a photo of to prove it was their end that messed up), they were to come Sat. morning. Well while at work on Friday I received three calls that the tech was at my door and no one was home. (I have a job where I can not answer the phone most of the time during the day for personal phone calls). REALLY??? that is because no one was supposed to be there. I sent an email to cox, I didn't have time to talk on the phone during business hours the last two weeks, and no response. I am paying for this service??? The service I am not getting. AND guess what, last night my box stopped working AGAIN. Tech support is no help. I would not recommend to anyone to get cox if they can help it. So, now I will have to find the time to call AGAIN to have the situation FIXED. I am beyond frustrated with Cox customer service. AND I have been a customer for over 4 years. If I could send a photo to this email I would post the chat I had with the techie to show that it was supposed to be Sat. not Fri. Beyond frustrated.
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