I would like to know if Cox is dropping Channel 8 in Las Vegas as of 1/29/16
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Is Cox dropping Channel 8 in Las Vegas
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Will Cox be showing the new X-Files series?
Will Cox in Vegas, be showing the new X-Files series on Sunday the 24th of January. can't seem to find it in the lineup???
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TiVo Bolt - Acquiring Channel Information 89%
My TiVo is stuck on "Acquiring Channel Information" at 89%. I have left it overnight, and no change. Additionally, I reset the TiVo to no avail. I also went to the local Cox store and got a new cablecard, but I am having the same issue. My TV has been out for the past 4 days. Phone support has verified my cablecard IDs and the Motorola tuning adapter is working fine (light is solid). Is there anything I can do to solve this issue?
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No CBS, no Super Bowl
I've been a loyal Cox subscriber for many years. I bundle numerous platforms (TV, Internet, Phone & Home Security) and pay you handsomely. Mr. Wolfe, what is another .50 or .75 cents/ subscriber paid to KLAS-TV or Nexstar? Just jack up our rates, like you normally do and get this ridiculous negotiation over with so we can all enjoy our programming and the Super Bowl on 2/7/16. We all don't need this Sword of Damocles hanging over our heads. Get busy and stop dragging your feet. This is really nonsensical!
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Message to replace my DVR
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COX vs CBS
Cox negotiators regarding a higher monitory fee requested by top viewed CBS programming stations is going to cost them in the long run. They will loose a LOT of users, me for one. CBS is by far my most watched channel here. They (COX) needs to accept the fact they sell us consumers; "You get what you pay for". So, why not pay a little more to local CBS stations? You've got the $$$ (we pay pretty good, don't we?).
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TV listings "No Information" on Cable Boxs
I have 2 Samsung GX-SM530CF Cable Box/Streaming Media Players with Cox's cablecards and tuner adapters. Both units show "No Information" when trying to view the TV listings. This started on both units at the same time on Jan 22. I'm getting all the channels I'm supposed to, and the Internet services (Netflix, Amazon Prime, etc) are still working fine. The tuner adapter light is steady green, but no TV guide. I've tried resetting them, but still "No Information". Did Cox change anything with the guide?
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tv
What is the status of my tv coverage after 1/30/2015?
Will we receive credit for lost programs?
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TiVo and All Digital
I have TiVo recorder with a Cox Interface Card. Does that include the adapter for all digital?
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Tired of pixelated broadcast and constant cable bix resets
For the past two and one half months, our cable signal becomes very pixelated and jumpy during prime time and on weekends. It started when Cox opted to require cable boxes for every set in the house. Only it's affecting sets with and without boxes. When service is called, they attempt to be helpful and apologetic but enough is enough. It takes a minimum of two days for service to arrive, they reset boxes, put more filters on the lines, and leave. It works for a few hours, sometimes a few days, before it starts all over again. I live in a new residential neighborhood in a newly constructed home. After 26 years of loyalty to Cox, I'm ready to try something else.
Disappointed and frustrated beyond words.
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Channels scrambled
I lose channels constantly on my bedroom television. We had a technician out who gave us "the only other box he had" which was a large big one. By the time I got home that evening, channels were out again. We changed the box with the one on our living room television. Both boxes work fine. My husband said the technician checked the service connection said the signal was strong. We've replaced the coaxial cable ourselves but still many channels say temporarily off air or their unwatchable because the scrambled. I'm an tired of this. I'm paying a huge amount for cable but the service is terrible. I've also just had cannels removed. I chatted with customer service who stated I should never have been able to watch those channels and if I wanted them back, I had to pay. This was an error made by cox but I have to pay for it and for the poor service. I'm also told I'm on a contract for which I have to pay $250 for early termination. Again, Cox Cable plans to make me pay for poor service, take channels away and want me to pay them a large amount to terminate a contract which they have not honored. I need advice on how this will be handled immediately.
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Cox Mini-Box
For those planning to use these "lower cost" devices, be aware that if you pay for Movie Pak, Sports & Information Pak, Variety Pak or the Bonus Pak, you will not receive the channels associated with these added cost packages. No matter how complete your TV package is, all the Mini-Box will allow are channels in Starter and Essential services.
Time to consider Direct TV again !!!!!
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NBA TV Audio Sync - Lack of Accountability
Miles: the audio is ahead of the video
Elia G.: Has it been only for the show that is currently on air?
Miles: the channel has been like this all day
Elia G.: Only that channel?
Miles: yes
Elia G.: Thank you. I will try resetting the cable boxes from our side.
Miles: will this affect my recording?
Elia G.: Are you recording from another channel at the moment? Or you mean a future one?
Miles: I am recording the show i am watching on NBATV right now
Elia G.: Then the recording will stop, yes.
Elia G.: Since it will be rebooting.
Miles: can you tell me why the issue is happening?
Elia G.: It seems to be a problem with the broadcaster and not the cable boxes. But there are no reports on a single issue so I have reported it. I would need to try the reboot to check if that helps, though. Will this be okay? Maybe in the cable box that is not recording?
Miles: forget it.
Miles: its a live game
Elia G.: Okay. You can also try it once you have finished recording. From your side or by contacting us.
Elia G.: Remember we are available 24/7.
Elia G.: Please accept my sincerest apology for the inconvenience you have encountered during this time.
Elia G.: Is there anything else I can help you with at the moment?
Miles: I don't know. Please let a superior know that this is poor service especially considering the expense.
Elia G.: I have reported the issue for further investigation but since it is happening in a single channel in both cable boxes it is most likely this is from the broadcasting source and not because of the devices.
Miles: ugh this is unbearable. go ahead and reboot boxes please.
Elia G.: Okay.
Elia G.: Please allow me a moment.
Elia G.: Thank you for waiting.
Elia G.: It is done. Please let me know if the cable box turned off properly.
Miles: it did
Miles: now it says cn49
Miles: cnf9*
Elia G.: Okay, give them a minute.
Elia G.: That means they are configuring.
Miles: the box is on. the problem is still there
Elia G.: Then it is a channel issue. We would need to wait for a response or we can send a technician to your home to check if you wish.
Miles: so you're telling me that cox carries NBATV but the channel doesn't work. Why would cox allow this to happen?
Elia G.: You mentioned it started just today, did it not? Or is it a recurrent issue with this channel?
Miles: I'm not sure. I only purchased the channel because I want to watch a specific team when NBA TV broadcasts their games. I don't watch it often enough to know if it is a recurrent issue. That's besides the point. You did not answer the question. Why would Cox allow this to happen?
Elia G.: As mentioned, we cannot know from here why the issue started. It has been reported so that we can further look into it. There have been no reported issues with the channel.
Elia G.: I sincerely apologize for this inconvenience.
Elia G.: Is there anything else I can help you with at the moment?
Miles: Has this issue ever occurred before with other Cox customers?
Elia G.: Nothing has been reported recently for that channel.
Miles: Okay but is this first time that audio has been ahead of video on any of the channels Cox carries?
Elia G.: That has happened before.
Elia G.: It is not that common, though.
Miles: In those instances, what was the origin of the issue?
Elia G.: The signal from the broadcaster as mentioned.
Elia G.: We are looking into the issue but right now there is no way of tell you with certainty what is causing it, sorry.
Miles: Certainly appreciate the apology, unfortunately that means nothing to me when I'm paying for a service that isn't what I agreed to.
Miles: How does Cox intend to make up for this?
Elia G.: Thank you for waiting. I'll be with you in just a moment.
Elia G.: Thank you for waiting.
Elia G.: We can provide a credit for you as way of compensation for the issue, but we would need to know the cause first. In this case, we can set up a technical visit to check your equipment and such if you would not like to wait and see if it starts working later.
Miles: I've had my equipment checked on two separate occasions. Once at the initial set up of your service, the second concerned the smaller receiver in my bedroom. Both boxes have been approved for use by two separate technicians. The second visit was actually charged to my account. A charge that I ewas assured would not be assessed when I made the second appointment. This would be the third technical visit to my residence by your company. My equipment is not the issue.
Miles: Your service is the issue. Again, what kind of credit can Cox offer to make up for this enormous inconvenience?
Elia G.: Then please contact us in 24 hours when our team would have a response after looking into the issue with the broadcast signal. Please note we cannot apply any credit until we know the source of the issue.
Elia G.: Please accept my sincerest apology for the inconvenience you have encountered during this time. c
Elia G.: lo2
Elia G.: Is there anything else I can help you with at the moment?
Miles: 24 hours?
Elia G.: Yes, I have escalated the issue and they will have a response in 24 hours.
Miles: A response that will only be heard by me if I contact Cox? That's not a response
Miles: Why doesn't Cox call me when they have an adequate explanation for disturbance in service?
Elia G.: We cannot make calls from here but I will request that you are contacted. Please provide me with a phone number for the technician to contact you.
Miles: As given earlier in the conversation and easily available if you're looking at my account. It is ###-###-####.
Elia G.: Thank you.
Elia G.: Before disconnecting, is there anything else I can help you with?
Miles: Elia, may I speak to your supervisor?
Elia G.: Sure. Please allow me a moment.
Please wait while your session is transferred to 'Supervisor Charlie'.
You are now chatting with 'Supervisor Charlie'.
Supervisor Charlie: Good evening. My name is Charlie. How can I assist you?
Miles: Hello Charlie. Are you aware of my issue with your cable service?
Supervisor Charlie: Yes and this issue is already reported to our technicians.
Miles: I'm glad to hear your technicians are addressing the issue. This unfortunately does not alleviate my issue. What is Cox going to do make up for the poor service?
Supervisor Charlie: But this is not an issue with our service is with the Channel Broadcaster.
Supervisor Charlie: Because this is the only channel with the issue.
Miles: That's all well and good but Cox is the provider of said channel. Thus, it is Cox's responsibility to ensure the channel is working properly. I'm not paying NBATV. I'm paying Cox for my cable.
Supervisor Charlie: I understand but that is why we report this issue to our technicians in order to try to solve this issue with the broadcaster.
Miles: Again, I appreciate that your technicians are trying to resolve an issue. However Cox is responsible to it's customers to deliver what it is contracted to deliver. In my contract with Cox it states that I will be able to watch NBA TV.
Supervisor Charlie: I really do apologize for this inconvenience, I will pass your feedback and concern to our technicians.
Miles: I appreciate the apology but it does not satisfy me as a customer of your product. I'm not mollified by an apology from a CSR for the breach in contract from your company.
Miles: I paid for something. You are taking my money without giving me what I paid for.
Miles: How is this complicated?
Supervisor Charlie: I understand, but this is not an issue with the full service is only one channel and we cannot credit an account for 1 channel.
Miles: Why not?
Supervisor Charlie: Because it is not an issue with the complete package.
Miles: I understand the concept of one versus the whole. However it is irrelevant. I paid for a service, you are not providing that service.
Supervisor Charlie: But the service is working. One channel of one package is the issue.
Miles: So if I were to take one cent from every payment I make to Cox, Cox would be okay with this?
Supervisor Charlie: I understand but unfortunately I cannot provide a credit just for one channel.
Miles: Explain what it is you understand?
Supervisor Charlie: I understand what you are saying that Cox would not be okay if you do not pay your full bill.
Supervisor Charlie: But this is different since this is an issue with the broadcaster not with our service.
Miles: Then why should I be okay with Cox not providing its full service?
Supervisor Charlie: Since the rest of the channels are working properly.
Supervisor Charlie: That is why we are trying to resolve this issue as soon as possible.
Miles: By that logic Cox should be okay with not receiving full payment because my employer is not paying me enough...
Supervisor Charlie: You are correct.
Miles: So then why is that not the case, Charlie?
Supervisor Charlie: I will note your account in order to see if we can provide a credit for this inconvenience after the issue is resolved.
Supervisor Charlie: This is what I can do at this moment.
Miles: Charlie, please connect me with someone that can do more than this.
Supervisor Charlie: At this moment I am the supervisor in charge.
Supervisor Charlie: You can contact our billing department tomorrow morning to request this credit for your account.
Miles: Charlie, at this moment I think it would be best if the billing department contact me, personally. It should not be incumbant on me to resolve an issue your company is at fault for.
Supervisor Charlie: Okay, I will send a form to our billing department to contact you.
Miles: Thank you, Charlie.
Supervisor Charlie: You are welcome.
Miles: I don't envy you. Please send my regards to Elia you both performed admirably.
Supervisor Charlie: Thank you very much.
Supervisor Charlie: Have a great night.
Miles: And to you. Don't forget to steal as much stationary as you can when you leave this *** can of a job. Best of luck.
Supervisor Charlie: Thank you.
Supervisor Charlie: Thank you for choosing Cox Communications.
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What happened to Mr. Robot on USA On Demand?
I started watching Mr. Robot a couple weeks ago on Cox On Demand....the full season was out there and I got through 4 episodes. Now when I go to the USA On Demand shows, it only shows two episodes available (oddly enough the two are a Spanish-language version of episode 8, and episode 9...that's it). I'm confused because when I started watching, it showed that all the episodes would be available until June of this year. At first I thought it was just an error or temporary "outage", but it's been like this for a few days now. Any idea if the season's episodes will come back?
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No Weather Channel for Cox Economy in Sun Valley
I have made multiple calls, and written up my issue in emails, but getting no resolution and need to know if it's time to disconnect my service...or if there is any other avenue to resolve my issue.
I primarily watch The Weather Channel. Boring but true. Last week it unexpectedly moved from 12 to 82, and is no longer available to me. Local friends with Cox premier can view on 82. It still shows up as part of my Cox Economy package.
YES, we have already done all the troubleshooting, resets, etc. Each time I call Cox I get a different answer. My favorite was "There is no longer a Weather Channel."
This is my last resort. Can someone give me feedback on what the issue is and when it will be resolved? Alternatively, I can stream weather from my PC and just drop the cable service.
Hopeful in Idaho
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Are we losing our NBC station, KNWA, on January 29?
Are we losing our NBC station, KNWA, on January 29? If so what is COX going to do for us to continue to have a NBC station or are they prepared to lose many customers?
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KLAS vs Cox
Seems Cox has blocked all forum issues concerning losing CBS in Las Vegas without letting us customers discuss workarounds for us that actually like Cox. Really do not understand why Cox cannot add a CBS station for all of us. Since Tiffany seems to just have corporate response, how about letting us know if we drop TV from Cox can we still have internet and phone service?
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Cox Mini box remote code for TiVo Series 2
I use a tivo series 2 with lifetime contract as a DVR and it's unable to change the channels through the COX mini box as I don't know the correct 5 digit remote code so that it can mimic the IR remote.
I know there were threads about this with others with this problem, but I wasn't finding anything with a quick search so I Made this post in the hope that someone has posted the remote codes somewhere by now.
Also if there's no solution yet, when is the final date where I'll stop receiving analog signals? If no solution is available by then are these my options for continuing to get TV through a TiVo DVR?
1) Spend more money each month for a service from COX that doesn't use the Mini-BOX
2) Cancel COX and get my tv signal over the air
3) Invest in a newer TiVo with a cablecard
Any other options I'm missing?
This whole thing has been pretty frustrating and I'm very surprised there's not a solution out there by now.
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cost
I have Essential, how much more is movie pak?
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channels 25-33 have no signal detection since 5:30 am on 1/26/16 in Manhattan, KS- already tried cox reset with no success. When can I get my ESPN & ESPN2 back working?
channels 25-33 have no signal detection since 5:30 am on 1/26/16 in Manhattan, KS- already tried cox reset with no success. When can I get my ESPN & ESPN2 back working?
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