I see from this closed topic this is nearly a year long still unresolved problem, and it is now effecting my area.
http://forums.cox.com/forum_home/tv_forum/f/4/t/8798.aspx?pi278=1
I live in north Phoenix 85021 aka Sunnyslope. 20+ year customer, Internet, Phone and HD TV via DVR. $200 a frigg'n month.
I have been let down for the last time by Cox and severing every tie for good.
The last 2 weekends have been NFL football Playoffs, the AZ Cardinals have been on Fox 10 1010 HD and no HD, not available. A good 10 calls to tech support over that week and all they was the same jump tough the hoops BS of resetting the box when the problem was the box was right, the signal I pay big every month was not on the wire.
I proved this by taking the line from the telephone pole with no spliters for anything, just wire straight to box and same result.
I even turned in my beloved Scientific Atlantic dual tuner DVR that stays on buffing 2 tuners all the time for this BS POS 'new and improved' box that does everything it can including shutting off to receive as little as possible, and even then I still missed the NFC Championship game in HD.
Well Cox in Phoenix, screwing long time high dollar customers like me at a crucial time for this community to make extra buck just cost you me and as many other people I can reach so they don't get screwed too, and for management, well...
Your don't take a company that has provided the best options in the past and destroy the service for even more profit.
Bye Bye Cox and the idiot that thought this scheme up to make more profit, you will never get another penny from me which doesn't really grow profits does it?
No, it just pisses people willing to pay for reliability off ,and you'll be a second tier company if you don't change direction.
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